Privacy Policy.

Last updated: 16 April 2026

Welcome to BEYOND. These Terms & Conditions (“Terms”) govern your use of our classes, services, website, digital platforms and studio facilities. By creating an account, purchasing credits, booking a class, or entering the studio, you agree to be bound by these Terms.

If you have any questions, please email hello@beyond.fitness.

1. GENERAL INFORMATION

“BEYOND”, “we”, “our”, or “us” refers to the company operating BEYOND fitness studios in the United Kingdom.
“You” refers to any client, guest, account holder, or studio visitor.

We may update these Terms at any time. Updates become effective upon posting on our website.

2. HEALTH & SAFETY

2.1 Readiness to Train

By attending any BEYOND session, you confirm that:

  • You are in suitable physical condition to participate.

  • You have no medical condition or injury that would make high-intensity or resistance training unsafe.

  • You will inform your instructor of any injuries, limitations, pregnancy/postpartum status, or relevant medical conditions before class.

2.2 Medical Conditions

If you are pregnant, postpartum, recovering from injury, living with chronic pain, managing a health condition, or under the care of a medical professional, you must obtain approval from your doctor before training at BEYOND.

2.3 Studio Rules

To maintain safety:

  • Follow instructor cues at all times.

  • Grip socks are required for every class (for safety and hygiene).

  • No late entry beyond the grace period (Section 6).

  • BEYOND may refuse participation if safety is compromised or you appear unfit to train.

3. BOOKINGS, PACKAGES & MEMBERSHIPS

3.1 Class Bookings

All bookings must be made through our official website or the Mariana Tek app. Bookings are subject to availability.

3.2 Class Credits / Packages

  • All credits have fixed expiry dates displayed at purchase.

  • Credits are non-refundable, non-transferable, and non-extendable (unless legally required).

  • Expired credits cannot be reinstated under any circumstances.

3.3 Memberships

  • Memberships renew automatically each month unless cancelled per Section 3.4.

  • Memberships are non-transferable and non-refundable.

  • Membership benefits apply only to the named account holder.

3.4 Pausing & Cancelling Memberships

Members may request a freeze under these conditions:

  • Memberships may be frozen for up to 4 weeks per year, in minimum blocks of 2 weeks.

  • Requests must be submitted at least 7 days before the next billing date.

  • Medical freezes may require supporting documentation.

  • Ending a membership early may incur cancellation fees depending on your membership type.

4. WAITLIST POLICY

  • If a class is full, you may join the waitlist via the app or website.

  • If a spot becomes available more than 12 hours before class, you will be automatically added and notified by email/push notification.

  • If a spot opens within 12 hours, it is offered on a first-come, first-served basis.

  • Once added from the waitlist (automatic or manual), your booking is treated as confirmed and all cancellation/no-show rules apply.

  • If you no longer wish to attend, remove yourself from the waitlist at least 12 hours before class to avoid penalties.

  • If you do not get a spot, your credit remains in your account for future use.

5. CANCELLATION, LATE CANCELLATION & NO-SHOW POLICY

5.1 Standard Cancellation Window

Due to a limited number of spaces available, you can change or cancel your class up to 12 hours before the class starts to avoid penalties. Cancellations must be made through the BEYOND app or website only.

5.2 Late Cancels & No-Shows

  • A cancellation made within 12 hours of class start is considered a Late Cancel.

  • Failing to attend, arriving more than 5 minutes late, or being unable to participate is considered a No-Show.

The following apply:

  • Late Cancel → credit forfeited + a £15 late cancel fee (members only)

  • No-Show → credit forfeited + a £30 no-show fee (members only)

New Client 2-week Unlimited Clients: no perks apply, and all fees are valid.

These fees are charged automatically to your card on file.

There are no refunds, credit returns, exceptions or extensions for late cancellations or no-shows under any circumstances.

5.3 If BEYOND Cancels

If BEYOND cancels a class due to instructor illness, operational issues, or other unforeseen circumstances:

  • Your credit will be returned, or

  • We will assist you with rebooking.

BEYOND is not responsible for any associated costs (travel, scheduling, etc.).

6. LATE ENTRY POLICY

For your safety and to preserve the experience:

  • There is a 5-minute grace period after class begins.

  • After this, the door closes and no entry is permitted.

  • Your credit is forfeited and membership fees apply (where relevant).

7. INSTRUCTOR CHANGES

We aim for consistency, but instructors may change at short notice.
At BEYOND, all instructors are extensively trained through our Master Program, ensuring:

  • Consistent sequencing

  • Cohesive coaching

  • A premium, method-aligned class experience

Instructor substitutions do not qualify for refunds or credit returns.

8. STUDIO ETIQUETTE

To maintain an elevated, respectful environment:

  • Arrive early and prepared

  • Speak respectfully in all areas

  • Store belongings as instructed

  • Phones may be brought inside but must not be used during class

  • Wipe down equipment after use (products provided)

We reserve the right to remove clients whose behaviour disrupts the studio environment.

9. FACILITIES

We do not offer showers, however guests are welcome to freshen up in our luxury washrooms, equipped with premium amenities.

10. PERSONAL BELONGINGS

  • Lockers are provided for class duration.

  • BEYOND is not responsible for lost, stolen, or damaged personal items.

  • Please keep valuables with you where possible.

11. GIFT CARDS

  • Valid for the amount purchased.

  • Cannot be exchanged for cash.

  • Once redeemed for credits, standard credit-expiry rules apply.

12. AGE REQUIREMENTS

  • All clients must be 16+.

  • Clients aged 16–17 must provide written parental or guardian consent.

13. PHOTOGRAPHY & CONTENT

By entering the studio, you consent to BEYOND using:

  • Photos

  • Video

  • Audio

  • Testimonials

…for marketing and promotional purposes.

If you prefer not to appear in content, inform the front desk on arrival and we will accommodate your request.

14. LIABILITY WAIVER

By participating, you acknowledge:

  • Exercise carries inherent risks.

  • You assume full responsibility for any injury sustained during training.

  • BEYOND is not liable for accidental injury, illness, or loss of property, except where required by UK law.

You agree to follow all safety instructions and accept that failure to do so increases risk.

15. WEBSITE & APP USE

  • You must keep your login credentials secure.

  • Misuse may result in account suspension.

  • We may update digital content or features without notice.

16. DATA PRIVACY

Your data is processed in accordance with UK GDPR.
Please review our full Privacy Policy for details on how we collect, use, and store your information.

17. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England & Wales.

18. CONTACT

For enquiries or concerns:

Email: hello@beyond.fitness
Studio Address: [Insert studio address upon opening]