Terms & Conditions.

Last updated: April 2026

Welcome to BEYOND. These Terms & Conditions (“Terms”) govern your use of our classes, services, website, digital platforms and studio facilities. By creating an account, purchasing credits, booking a class, or entering the studio, you agree to be bound by these Terms.

If you have any questions, please email hello@beyond.fitness.

1. GENERAL INFORMATION

"BEYOND", "we", "our" or "us" refers to BEYOND Fitness London Ltd, a company registered in England and Wales (company number 16776638), with registered office at Flat 1, 17 Abingdon Road, London, W8 6AH, and studio at 45 Berners Street, London, W1T 3NB.

"You" refers to any client, guest, account holder or studio visitor.

We may update these Terms from time to time. Material changes will be notified to you by email and/or via our website at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

2. HEALTH & SAFETY

2.1 Readiness to Train

By attending any BEYOND session, you confirm that:

  • You are in suitable physical condition to participate.

  • You have no medical condition or injury that would make high-intensity or resistance training unsafe.

  • You will inform your instructor of any injuries, limitations, pregnancy/postpartum status, or relevant medical conditions before class.

2.2 Medical Conditions

If you are pregnant, postpartum, recovering from injury, living with chronic pain, managing a health condition, or under the care of a medical professional, you must obtain approval from your doctor before training at BEYOND.

Our staff, agents and subcontractors are not medically qualified, so if you have any doubts about your fitness to exercise, we strongly recommend you seek advice from a qualified physician before participating. Pregnant clients must also complete our separate Prenatal Waiver.

2.3 Studio Rules

To maintain safety:

  • Follow instructor cues at all times.

  • Grip socks are required for every class (for safety and hygiene). These are available for purchase at the studio.

  • No late entry beyond the grace period (Section 7).

  • Do not attend class under the influence of alcohol or recreational drugs.

BEYOND may refuse participation if safety is compromised or you appear unfit to train.

3. BOOKINGS, PACKAGES & MEMBERSHIPS

3.1 Class Bookings

All bookings must be made through our official website or the Mariana Tek app. Bookings are subject to availability.

Clients may book classes in advance according to their membership tier:

  • Founding Members (Unlimited): up to 21 days in advance

  • Other Members: up to 14 days in advance

  • Packs and Intro Offers: up to 7 days in advance

Self-service bookings close 5 minutes before class start time. After this, bookings may only be made by BEYOND staff at their discretion. Classes are subject to availability; we do not guarantee that spaces will be available in any given class.

3.2 Class Credits / Packages

  • All credits have fixed expiry dates displayed at purchase.

  • Credits are non-refundable, non-transferable and non-extendable (unless legally required under Section 13).

  • Expired credits cannot be reinstated under any circumstances.

Our current credit packages expire as follows from the date of first booking, or from the date of purchase if no booking is made within 14 days:

  • Intro Offers (2-week Unlimited): 2 weeks

  • 5-class Pack: 6 weeks

  • 10-class Pack: 3 months

3.3 Memberships

BEYOND offers the following memberships:

  • Founding Memberships (Unlimited): Limited availability, offered in Wave 1 and Wave 2.

  • 3-month Commitment Memberships: 1x, 2x or 3x per week.

  • 6-month Commitment Memberships: 1x, 2x or 3x per week.

  • 12-month Commitment Memberships: 1x, 2x or 3x per week.

Each membership is subject to a Minimum Term equal to the commitment period selected (3, 6, 12 or 24 months). Memberships renew automatically each month unless cancelled in accordance with Section 3.4. Memberships are non-transferable, non-refundable (except as set out in Section 13) and benefits apply only to the named account holder.

3.4 Pausing & Cancelling Memberships

Freezes:

  • Memberships may be frozen for up to 4 weeks per year, in minimum blocks of 2 weeks.

  • Requests must be submitted at least 7 days before the next billing date.

  • Medical freezes may require supporting documentation.

  • Freezing during the Minimum Term extends the Minimum Term by the corresponding period.

Cancellation after Minimum Term:

After your Minimum Term has ended, you may cancel by providing at least 30 days’ written notice before your next billing date, by email to hello@beyond.fitness. Cancellation will take effect at the end of the billing period in which your notice period ends. Once payment has been taken for a billing period, no refund will be issued for the unused portion.

Cancellation during Minimum Term:

You may not cancel during the Minimum Term except where: (a) you have a documented medical reason supported by a letter from a qualified healthcare professional confirming you are unable to exercise; (b) you permanently relocate outside Greater London, with proof of address; or (c) you exercise your 14-day consumer cancellation right under Section 13.

Failed Payments:

If payment is unsuccessful on the billing date, we will retry the payment 24 hours later, and again at 72 hours if unsuccessful. After this, bookings may be cancelled and your membership may be suspended or terminated. You remain liable for any outstanding amounts.

4. WAITLIST POLICY

If a class is full, you may join the waitlist via the app or website.

  • If a spot becomes available more than 2 hours before class, you will be automatically added and notified by email/push notification.

  • If a spot opens within 2 hours of class start, it is offered on a first-come, first-served basis.

  • Once added from the waitlist (automatic or manual), your booking is treated as confirmed and all cancellation/no-show rules apply.

  • If you no longer wish to attend, remove yourself from the waitlist at least 12 hours before class to avoid penalties.

  • If you do not get a spot, your credit remains in your account for future use.

5. CANCELLATION, LATE CANCELLATION & NO-SHOW POLICY

5.1 Standard Cancellation Window

Due to our limited class capacity, you can change or cancel your class up to 12 hours before the class starts to avoid penalties. Cancellations must be made through the BEYOND app or website only.

5.2 Late Cancels & No-Shows

A cancellation made within 12 hours of class start is considered a Late Cancel. Failing to attend, arriving more than 5 minutes late, or being unable to participate is considered a No-Show.

The following fees apply:

Memberships:

  • Late Cancel: loss of credit AND £10 charge.

  • No-Show: loss of credit AND £20 charge.

Packs (5-class and 10-class):

  • Late Cancel: loss of the credit used to book the class. No additional fee.

  • No-Show: loss of the credit used to book the class. No additional fee.

Intro Offers (2-week Unlimited):

  • Late Cancel: loss of credit AND £10 charge.

  • No-Show: loss of credit AND £20 charge.

Fees are charged automatically to the payment method on file. Late cancel fees are charged at the time of cancellation; no-show fees are charged 24 hours after class end time. Persistent late cancellations or no-shows may result in suspension of your account.

Except where required by law, there are no refunds, credit returns, exceptions or extensions for late cancellations or no-shows.

5.3 If BEYOND Cancels

If BEYOND cancels a class due to instructor illness, operational issues, or other unforeseen circumstances:

  • Your credit will be returned, or

  • We will assist you with rebooking.

BEYOND is not responsible for any associated costs (travel, scheduling, etc.).

6. LATE ENTRY POLICY

For your safety and to preserve the experience:

  • Returning clients: there is a 5-minute grace period after class begins. After this, the door closes and no entry is permitted. Your credit is forfeited and the No-Show policy applies (Section 5.2).

  • First-time clients: you must arrive at least 10 minutes early for a mandatory safety introduction. No entry is permitted once class has started, regardless of how late. Your credit is forfeited.

7. INSTRUCTOR CHANGES

We aim for consistency, but instructors may change at short notice. At BEYOND, all instructors are extensively trained through our Master Program, ensuring:

  • Consistent sequencing

  • Cohesive coaching

  • A premium, method-aligned class experience

Instructor substitutions do not qualify for refunds or credit returns.

8. STUDIO ETIQUETTE

To maintain an elevated, respectful environment:

  • Arrive early and prepared

  • Speak respectfully in all areas

  • Store belongings as instructed

  • Phones may be brought inside but must not be used during class

  • Wipe down equipment after use (products provided)

Changing rooms: To protect the privacy and dignity of all clients and staff, mobile phones, cameras and any device capable of recording or transmitting images, video or audio are strictly prohibited in changing rooms and washroom facilities. Any breach will be treated as a serious violation and may result in immediate removal, suspension or termination of membership, and/or notification to the relevant authorities where required by law.

We reserve the right to refuse entry, remove from class, or terminate the membership of any client whose behaviour is unsafe, disruptive, threatening, discriminatory or otherwise inconsistent with these rules, without refund.

9. FACILITIES

We do not offer showers, however guests are welcome to freshen up in our luxury washrooms, equipped with premium amenities.

10. PERSONAL BELONGINGS

  • Lockers are provided for class duration only and must be cleared at the end of each visit.

  • BEYOND is not responsible for lost, stolen, or damaged personal items.

  • Please keep valuables with you where possible.

11. GIFT CARDS

  • Valid for the amount purchased.

  • Cannot be exchanged for cash.

  • Once redeemed for credits, standard credit-expiry rules apply (Section 3.2).

  • Gift cards are non-refundable once purchased.

12. AGE REQUIREMENTS

All clients must be 18 or older to attend classes independently. We regret that due to the nature of machine-based training and the safety considerations involved, BEYOND does not currently accept clients under 18.

13. CONSUMER RIGHTS

13.1 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer purchasing online or by phone, you have the right to cancel your contract within 14 days of purchase without giving a reason (the "Cooling Off Period"). To exercise this right, email hello@beyond.fitness with your full name and order details within 14 days of purchase.

If you cancel within the Cooling Off Period, you will be refunded as follows:

  • If no classes attended: full refund of the amount paid on purchase.

  • If classes attended (Pack or Intro): full refund less the pro-rata value of any credits used.

  • If classes attended (Commitment Membership): full refund less the value of any credits used, calculated pro-rata based on your monthly fee.

  • If classes attended (Unlimited or Founding Membership): no refund is due if any classes have been attended.

Refunds will be processed within 14 days of receiving your cancellation request, to the payment method used for the original purchase.

13.2 Statutory Rights

Your statutory rights as a consumer, including under the Consumer Rights Act 2015, are not affected by these Terms.

14. LIABILITY

By participating, you acknowledge:

  • Exercise carries inherent risks.

  • You assume full responsibility for any injury sustained during training, expect where caused by our negligence.

  • You agree to follow all safety instructions and accept that failure to do so increases risk.

Important: Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability which cannot be lawfully excluded or limited under the laws of England and Wales, including under the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977.

Subject to the above, and to the fullest extent permitted by law, our total liability to you arising out of or in connection with these Terms shall not exceed the total amount paid by you to BEYOND in the 12 months preceding the event giving rise to the claim. We are not liable for any indirect or consequential loss, or for loss of personal belongings on our premises (see Section 10).

15. WEBSITE & APP USE

  • You must keep your login credentials secure.

  • Misuse may result in account suspension.

  • We may update digital content or features without notice.

All intellectual property in the BEYOND brand, name, logo, trade marks, class formats, programming, music playlists, written materials and digital content is owned by or licensed to BEYOND. You may not reproduce, film, record, broadcast or commercially use any BEYOND content or class material without our prior written consent.

16. PHOTOGRAPHY & CONTENT

By entering the studio, you consent to BEYOND using photos, video, audio and testimonials for marketing and promotional purposes.

If you prefer not to appear in content, inform the front desk on arrival or email hello@beyond.fitness, and we will accommodate your request. BEYOND will take reasonable steps to avoid capturing your image once you have opted out but cannot guarantee exclusion from wide-angle or crowd shots.

17. DATA PRIVACY

Your data is processed in accordance with the UK GDPR and the Data Protection Act 2018. BEYOND Fitness London Ltd is registered with the Information Commissioner’s Office. Please review our full Privacy Policy at beyond.fitness/privacy for details on how we collect, use and store your information, including our use of third-party processors (Mariana Tek, Stripe, Klaviyo and Squarespace).

18. GENERAL

18.1 Force Majeur

We are not liable for any failure or delay in performing our obligations that is caused by events outside our reasonable control, including natural disasters, government action, pandemic, terrorism, wars, utility failures or building closures.

18.2 Severability

If any provision of these Terms is found to be illegal, invalid or unenforceable, that shall not affect the remainder of these Terms, which shall continue in full force and effect.

18.3 Third Party Rights

A person who is not a party to these Terms may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms as part of a reorganisation, merger or sale of our business.

19. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England & Wales. Any dispute arising shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

19. CONTACT

For enquiries or concerns:

Email: hello@beyond.fitness
Studio Address: 45 Berners Street, London, W1T 3NB